Our candles are carefully prepared and typically dispatched within 1-2 business days from our studio in Johannesburg. Once shipped, standard nationwide courier timelines apply.
Orders being delivered to major centres in South Africa generally arrive within 2-3 business days after dispatch from our Johannesburg studio. Deliveries to outlying areas may take a little longer.
You’ll receive updates regarding your order as it moves through each stage. If you’re unable to track your shipment or would like additional assistance, please email us at info@hevifragrancehouse.com with your order number, and we’ll be happy to help.
At this time, we’re unable to deliver to P.O. Boxes.
Each Hévi Fragrance House candle is thoroughly inspected before it leaves our studio to ensure it arrives in perfect condition.
Because of the nature of our products, we’re unable to accept returns or offer refunds on used items. If your order arrives damaged, we’re happy to offer a replacement or refund. Simply email photographic proof of the damage within 48 hours of delivery.
If your package was compromised during transit, unused candles may be returned within 7 days of delivery for a full refund of the purchase price, excluding shipping.
